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Hotel Desk Check-In

SUPPORT PROCEDURES

OVERNIGHT PUBLICITY

SUPPORT

For all support inquiries, please contact us at support@overnightpublicity.com

 

Our dedicated customer service team is available to assist you from Monday to Friday, 9 am to 5 pm Pacific Standard Time (PST).

Please note that our office is closed on weekends. While texts will be received, the most efficient way to ensure a prompt response to your request is by emailing us. Our team is committed to addressing your needs with the utmost precision and care.

EMERGENCY PR

Emergency Crisis PR Procedures

 

Emergency Contact Information

For PR Emergencies

In the event of a PR emergency, and you are a current client, please reach out to the emergency PR contact number that you were provided with during the onboarding process. This number is specifically designated for urgent matters and will connect you with our team swiftly.

If, for any reason, you are unable to get a response through the emergency contact number, please send an email to management@overnightpublicity.com. Our dedicated team monitors this inbox for emergency situations, and someone will respond to your urgent request as soon as possible.

As a reminder, all emergency and crisis responses will be billed at 1.5% the normal hourly rate.

Your satisfaction and success are of the utmost importance to us, and we are committed to addressing any critical issues promptly.

Thank you for entrusting Overnight Publicity with your public relations needs.

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